Long time use may cause damage to the power supply, so we first consider whether the camera can be powered on normally. Please block the infrared sensor of the lens and check whether the infrared LED is on. If the infrared led does not work, it is likely that the power supply is damaged. It is recommended to replace the 12V / 1A power supply which can work normally for infrared led test to eliminate the power supply problem. If the infrared light can be on, we consider that the signal between the camera and the video recorder is temporarily cut off. Please try the following operations to recover:
1. The antenna of outdoor camera may not be tightened due to strong wind and other environmental factors. Please ensure that the camera antenna is tightened and kept vertical, and check whether the camera can automatically return to the successful connection state.
2. If the camera can’t go online automatically, we add the camera by recoding. First, remove the camera and place it next to the video recorder, plug in the power supply for the camera and the video recorder, connect the camera and the video recorder with the network cable, and observe whether the network port light flashes normally. If the network port light does not flash or jumps quickly, please replace the network cable for coding. Mail the mouse in the main interface of the video recorder to enter the camera management interface, delete the offline channel first, and then click search to observe whether the IP address with the beginning of 192 appears. If the IP address with the beginning of 192 appears, please click the matching code and return to the main interface to observe whether the real-time picture can be displayed normally. If you can’t find the IP address at the beginning of 192, please install our special search software (see the attachment) on the computer to make the computer and the camera in the same network environment and search the camera. If IP can be found, the reason is likely to be the original cable failure, please replace a cable to search again.
3. I believe that your problem has been solved by this step. As the camera and video recorder of the wireless package are connected through WiFi, the change of installation environment may affect the WiFi signal received by the camera. After reconnecting the camera and the video recorder, please ensure that the distance between the camera and the video recorder is within 15m, and try to avoid wall and glass installation.